Communication Skills Effective Communication and Interpersonal skills This workshop aims at making you an effective communicator and good relationship manager. These skills enable you to empathize with others and become a positive influence.
Who should attend All individuals looking at improving their communication and interpersonal skills Methodology Role Plays, Games, Exercises, Group Activities, Discussions and Feedbacks. Duration - 2 Days Contents Introduction What is Communication?
Principles of Communication.
Communication needs .
The communication process.
Characteristics of good communication.Verbal and Non Verbal Communication Understanding Verbal Communication
Understanding Non Verbal Communication.
Understanding hurdles to effective communicationListening Active listening techniques
Listening Guidelines
Listening hurdles
Overcoming Poor Listening HabitsConflict Resolution Recognizing conflict styles
The purpose of conflict
How to avoid confusion and misunderstanding
Getting to the heart of the problemInterpersonal Relationships Approaches of Interpersonal Relationships
Defining a difficult person
Turning arguments into discussions
Dealing with strong feelings
Creating win-win. Achieving resolutionsAssertiveness How to handle difficult person?
How to say "NO"?
Persuading others - Techniques.