People’s Skills Conflict Management Conflicts are inevitable but definitely can be managed and resolved. This workshop provides the proven approaches which can be used to resolve the conflict
Who should attend All individuals who work in team.
Duration - 1 Day Methodology Presentations and Role play
Contents Introduction What is conflict? Difference between "Competition" and "Conflict" Common causes of conflict Conflict between individuals Conflict between groups of people Conflict within a group of people Sources of Conflict Indicators of Conflict Stages of Conflict Aftermaths of Conflict - Constructive and destructive Importance of Listening skills for facing conflict Conflict management styles How to run a mediation process and its outline?